After the transformation process experienced in 2019, banking institutions face the challenge of deciding what type of talent they need in order to develop the variety of products the new digital customer demands, as well as managing the bank’s own internal structure. Identifying the needs of roles and positions or managing the workforce in a hybrid way have become priorities with the impact of digital culture.
Ginny Walker, People and Human Development Manager at Banco BICE (Chile), shares with us in this video how banking has experienced this process and what is expected in the near future from the point of view of human resources.
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